Frequently Asked Questions
Everything you need to know about buying, selling, and verification on Rare & Luxe.
Buying
How do I know a listing is genuine?
Look for the green "Verified" badge — those items have been physically examined by our in-house gemmology team. Non-verified listings are seller-described but not independently checked.
What payment methods are accepted?
We accept major credit/debit cards and bank transfer for larger purchases. All payments are processed securely and held until you confirm receipt.
Can I negotiate the price with a seller?
Yes — message the seller directly through the listing page to discuss price, shipping, or any other details before committing to purchase.
Selling
How much does it cost to list an item?
Creating a listing is free. Rare & Luxe takes a small commission only when your item successfully sells.
Do I have to get my item verified to sell it?
No, verification is optional — but verified listings typically attract more buyer interest and can justify a higher asking price.
How long does approval take after I submit a listing?
Most listings are reviewed and go live within 1–2 business days.
Verification & Safety
What does the verification process involve?
Our gemmology team physically examines the item's authenticity, metal purity, and gemstone characteristics against the listing description before issuing a certificate.
What if an item doesn't arrive as described?
Contact our support team within 48 hours of delivery — see our Trust & Safety page for full details on our resolution process.